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Open Courses for Individuals
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About this course
This Conflict Resolution Training course covers the Health and Safety executive (HSE), for 2015/16 estimates that 54% of all workplace violence incidents were from known individuals (Type 2) and that 46% were strangers (Type3). The TUC estimates that one in eight people have experienced violence at work.
Organisations have a legal duty to protect the health, safety and welfare of your employees. Under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as:
‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.
Tackling the risk of violence is the same as dealing with any other possible cause of harm in the workplace, such as slips and trips and lifting heavy loads. Trisat provides accredited bespoke conflict resolution training packages to Commercial Organisations, Financial Sector, Retail and Hospitality Sector, Local and Central Government, International Aid Agencies, Security and Event Safety, MOD and Armed Forces, Fire Service, Ambulance Service, NHS, and Health Care sectors.
The aim of the course
The aim of this conflict resolution training course is unlike traditional conflict management training. It is to provide a much-needed accredited duty of care under your health and safety requirements. By the end of the course the delegates will be able to:
“Communicate more effectively by advanced dynamic risk assessment & legal understanding whilst in a position of safety”
Conflict Resolution Training Course Accreditation
This conflict resolution training course is accredited by the Royal Society for the Prevention of Accidents (RoSPA). For 100 years, RoSPA has been changing both legislation and attitudes surrounding accidents. You can be assured through this accreditation that the course enables the exchanging of life-enhancing skills and knowledge to reduce serious accidental injuries.
The Conflict Resolution Training Course Contents
This Conflict Resolution Training course will be made up of tutor led discussions, demonstrations and scenario replication (role play). The content is as follows:
Employer/Employee responsibility under the Health & Safety at Work Act 1974
Criminal Law Act and Human Rights Act
Use of force ladder
Means, Opportunity & Intent
Attitude and behaviour cycle
Aggressive, passive and assertive behaviour
Warning signs and danger signs of anger
Proximity awareness
Awareness and Observation
Threat assessment
S.A.F.E.R. Guide
Understanding adrenalin – how the mind and body reacts
S.T.O.P emergency directive – strategically dealing with conflict situations
Defusing aggression
Post conflict management
This course can be taken as an e-learning course: Click Here
Jaguar Landrover conflict management
Very professional approach with a motivational instruction manner. We enjoyed learning new skills to increase confidence within our job specific roles.
M. James
Liberty Mutual via Finbarr Solutions
Cosmote Greece – Conflict resolution
The course was very good and has improved my instructional ability. I am looking forward to joining Tremaine in Bonn, Germany to present at the DT Information Security gathering.
