TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
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T: +44 (0) 333 577 0899
E: admin@trisat.co.uk
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

Conflict Resolution – Understanding Conflict Behaviour

InstructorT. Kent

The cost is £15.00

This is the second course in the conflict resolution suite. When conflict arises at work, the people involved often respond to the situation without thinking, driven by a powerful emotional response. For that reason, it’s much easier to resolve conflict situations when you understand people’s automatic responses to conflict. This course will teach you to identify conflict behaviour and manage that behaviour to achieve a safe resolution. By the end of this course you will have a better understanding of:

  • How people communicate in conflict situations
  • The way people’s behaviour changes as a situation develops
  • How to recognise aggressive behaviour
  • What emotional situations trigger aggression, and how to manage an aggressive response
  • How people typically respond to aggression
  • What responses can de-escalate a conflict situation

    • Some parts of the course overlap with the other two courses to emphasis the relevant points

    Course Features

    • Duration: 15 Mins
    • Skill Level: Basic
    • Language: English
    • Mobile Ready: Yes
    • Certification: TRISAT
    • Test or Exam: Yes

    • Module 1
      Welcome to the course – you will be provided a PDF on how to get the most from your course. Then a short introduction video on the subject matter and lastly a short before you begin understanding of your current knowledge.

      3mins

    • Module 2
      Let’s get started – here you will take our interactive e-learning course on the following subjects:

      – How people communicate in conflict situations
      – The way people’s behaviour changes as a situation develops
      – How to recognise aggressive behaviour
      – What emotional situations trigger aggression, and how to manage an aggressive response
      – How people typically respond to aggression
      – What responses can de-escalate a conflict situation

      At the end of the e-learning you can take a quick interactive branching scenario to assess your understanding followed by a final short test.

      10mins

    • Module 3
      Next Steps– here you will be provided with other resources and a recap video explaining the elements of the course that are important. Then finally you will need to complete a quick survey for CPD purposes before you can download your attendance certificate

      2mins

    T. Kent

    About Instructor

    Tremaine Kent has managed various aspects of security from high risk environments through to complicated technical projects, some of which was gained from a military and corporate perspective.

    Tremaine has served with various specialist units within the military and has carried this experience through to Trisat.

    Tremaine is a member of the Security Institute and holds a BSc in Security Consultancy and a FdA in Protective Security Management, amongst other relevant qualifications.

    Tremaine also has experience within the education and skills sector assisting in writing the National Occupational Standards for Close Protection with Bucks New University. This accolade of experience and qualifications enables Tremaine to author and develop unique modern courses in personal security, conflict resolution & situational awareness e-learning courses.

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