Conflict Resolution Course (CPDUK)

Module 1 – Welcome to the course
In this module you will be introduced to Trisat terms and how to get the most from the course (PDF). You will then be provided, an Introduction to the Conflict Resolution video. The last part of this module is to establish what you already know, so that we can assess your learning objectives at the end of the course.

Module 2 – Understanding Workplace Conflict
This is the first part of the conflict resolution modules. You will be provided with the following:

1. Introduction Video explaining workplace conflict
2. By the end of the e-learning course within this module delegates will be able to understand:
– What workplace conflict is
– What conflict resolution is
– Your legal rights and responsibilities in a conflict situation
– The difference between a conflict threat and a conflict risk
– What kinds of threats to watch out for in the workplace?
– How to reduce the risks associated with workplace conflict
3. Links to external resources that will aid in your understanding
4. A quiz that focusses on the main points of the course
5. A recap video on elements to be remembered

Module 3 – Understanding Conflict Behaviour
This is the second part of the conflict resolution modules. You will be provided with the following:

1. Introduction Video explaining conflict behaviour
2. By the end of the e-learning course within this module delegates will be able to understand:
– How people communicate in conflict situations
– The way people’s behaviour changes as a situation develops
– How to recognise aggressive behaviour
– What emotional situations trigger aggression, and how to manage an aggressive response
– How people typically respond to aggression
– What responses can de-escalate a conflict situation
– reduce the risks associated with workplace conflict
3. Links to external resources that will aid in your understanding
4. A quiz that focusses on the main points of the course
5. A recap video on elements to be remembered

Module 4 – Managing Workplace Conflict
This is the third part of the conflict resolution modules. You will be provided with the following:

1. Introduction Video explaining how to manage workplace conflict
2. The interactive e-learning course that covers:
– What conflict management is
– How to disrupt the “vicious cycle” which causes conflict to escalate
– How to manage a conflict situation
– How to de-escalate conflict
– How to negotiate a peaceful ending to conflict
– Key conflict management do’s and don’ts
3. Links to external resources that will aid in your understanding
4. A quiz that focusses on the main points of the course
5. A recap video on elements to be remembered

Module 5 – De-escalate COVID Mask Related Conflict (Optional Module)
This is a current specific module on COVID mask related conflict and will only be available whilst the country is in Lockdown (an Optional Module only). You will be provided with the following:

1. Introduction to COVID De-escalating Mask-related Conflict
2. By the end of the e-learning course within this module delegates will be able to understand:
– Government guidelines on wearing a Mask
– Being prepared through proactive measures
– Assessing the situation and reading basic body language
– Understand your emotional response
– De-escalation strategies
– What to do if you cannot de-escalate
3. COVID De-escalating Mask-related Conflict Transcript Manual
4. A recap video on elements to be remembered

Module 6 – Before you go
You will need to answer questions on the course material from a CPD perspective and then you will be able to rate the course and download your certificate